When engaging with guests throughout your hotel, you want to put your best foot forward (and not in your mouth). Like with all communication, it’s not so much what you say, but how you say it.
How Hotels Elevate Direct Sales and Personalisation
As digital transformation drives the hospitality industry, direct bookings have become a key battleground for hotels. Juanjo Rodríguez, founder and CEO of The Hotels Network, sat down with Florencia Cueto to discuss the evolution of direct sales, personalisation, and the role of artificial intelligence in enhancing the guest experience.
The PLEDGE on Food Waste Certifies 55 Marriott Hotels
September 2023 saw Marriott International UK, Ireland, and Nordics (UKIN) set the ambitious goal to have all 55 managed properties be certified by The PLEDGE on Food Waste.
Hainan Airlines selects Sabre’s fares optimization technology to maximize revenue from international sales
Sabre Corporation, a leading software and technology provider powering the global travel industry, today announced a new long-term agreement with Hainan Airlines.
IHG Hotels & Resorts marks 50 years since entering Greater China
IHG Hotels & Resorts (IHG) marks an extraordinary milestone with its 50th anniversary in Greater China. From opening its first property in 1975 to operating 800 hotels today,
Now Now NoHo accepting reservations for April 2025
Now Now NoHo, an innovative sleeper cabin hotel located on Bowery in the heart of NoHo, New York City, is now accepting reservations for April 1, 2025, and beyond.
Alliants Experience Platform Now Available On Oracle Cloud Marketplace
Alliants, a leading provider of hospitality guest experience technology solutions and a member of Oracle PartnerNetwork (OPN), today announced that the Alliants Experience Platform is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrates with OPERA Cloud via the Oracle Hospitality Integration Platform....
The hidden cost of rate disparity: OTAs undercutting hotels responsible for 50% rise in Cost Per Click (CPC)
Hotels that allow Online Travel Agents (OTAs) to undercut their rates pay nearly 50% more for PPC leads, new research has revealed.
Global Giant SQ Capital, Inc. dominates hotel investment market share for 2 nd consecutive year
In my year-end missive following 2023, I reviewed the hotel transaction market dynamics comparing contrarian buyers to downhill skiers who don’t want to follow in other’s tracks and "wanna-be’s" to cross country skiers who predominantly follow the leader’s tracks. I simply could not understand why more investors were not placing...
Forging Emotional Bonds: Stuart Wareman’s Sponsorship Revolution at Accor
This month, we’re excited to spotlight Stuart Wareman, SVP Global Sponsorship, Events & Experiences — the dynamic leader behind Accor’s global sponsorships, member experiences, and corporate hospitality.