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Reservations Sales QUEST 2025
Recently, a prospective new client said “We actually don’t get many phone reservations anymore, but we do get a lot of questions.” Because they record their incoming 800 calls, our KTN team was then able to audit actual conversations their reservations agents were having every day. Sure enough, just as...
Cogwheel Analytics Announces Launch of Hotel Digital Marketing Benchmarking Scorecard
Denver, CO – We are pleased to introduce our latest innovation, the Benchmarking Scorecard. This enterprise tool is crafted to transform how hotels assess their digital marketing performance. Tailored to meet the needs of hotel management companies, ownership groups and digital marketing agencies for both branded and independent hotels. The...
Balancing Innovation with Human Connection
The hospitality industry stands at a fascinating crossroads. On one hand, we are seeing remarkable advancements in technology—artificial intelligence, data analytics, automation—that promise to streamline operations and enhance the guest experience. On the other, we’re facing a perennial truth: hospitality, at its core, is a human-centric business. Guests come to...
MGallery expands with its first boutique-hotel in the Sub-Saharan African region of Kenya
Gem Forest Hotel Nairobi - MGallery Collection, a striking boutique property with 105 rooms & suites, 4 vibrant dining venues, a spa and bespoke meeting facilities and experiences.
Hotel Equities and UIP Announce the Opening of The Quincy, Ascend Hotel Collection
Hotel Equities (HE) and Urban Investment Partners (UIP) proudly announce the opening of The Quincy, Ascend Hotel Collection, located in the heart of Washington, D.C. The Quincy is an upscale boutique hotel that seamlessly combines comfort, convenience, and style, making it an ideal choice for both business and leisure travelers...
Marston’s chooses Mews to manage their portfolio of 90+ hotels and inns
Mews, the industry-leading hospitality cloud, has been chosen by Marston’s Pubs PLC (Marston’s) to streamline and modernize their hotel management operations. Marston’s, primarily known for its 1,500+ pubs across the UK, also operates 92 hotels and inns with 1,790 rooms.
Super 8 Unveils Next Generation Guestroom Design
Super 8 by Wyndham owners looking to revitalize their guestrooms can now adopt the cutting-edge INNOV8TE 2.0 design package. The next iteration of the INNOV8TE program, developed in collaboration with experienced owners and top design experts, combines sleek, stylish upgrades with increased operational efficiency. Available across the U.S. and Canada,...
Wellness in Travel & Tourism Launches First-Ever Wellness Certification for Hotels and Resorts
Wellness in Travel & Tourism (WITT), an independent organization composed of experts with over 125 years of combined experience at the intersection of hospitality, wellness, and travel, today announced the launch of the industry’s first wellness certification for hotels and resorts. This groundbreaking initiative aims to transform the hospitality sector...
SLS Barcelona to open its doors this Winter
Ready for something completely new, Barcelona? SLS Hotels & Residences is primed to make a serious splash for its European debut in Catalonia’s capital of cool. Dramatically backlit by the Med’s dazzling winter sunshine, SLS Barcelona will be bringing its distinctive brand of immersive extravagance to the waterside district of...