For the past few years, the conversation around artificial intelligence in hospitality has been dominated by a single question: Will AI replace the people who run our hotels, inns, and operations? It is an understandable concern. The industry is grappling with persistent staffing challenges, and many vendors promise fully autonomous systems that can “take work off your plate.” The subtext is clear. You hand over decisions to the machine and trust that the black box will get it right.
