Day: February 4, 2026

The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing...

In recent years, emotional luxury hospitality has emerged as a defining conversation for hotel leaders navigating cultural change, accelerated lifestyles, and shifting guest expectations. Beyond service excellence or aesthetic refinement, the discussion increasingly centres on how hotels make guests feel, and why those feelings matter more than ever.

Today, the Arizona House of Representatives issued a proclamation to recognize the hotel industry’s leadership and commitment to preventing human trafficking. The proclamation highlights the ongoing efforts of the American Hotel & Lodging Association (AHLA) and the Arizona Lodging & Tourism Association (AzLTA) to address human trafficking prevention through training,...

IHG Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of Kimpton Al Rowda Doha, a 283-key luxury lifestyle hotel situated in the heart of the capital. Slated to open mid-2026, the hotel will bring Kimpton’s signature blend of playful design, culinary innovation, and genuine...

JW Marriott Scottsdale Camelback Inn Resort & Spa proudly announces the official opening of the newly transformed Spa at Camelback Inn. The $25 million reimagining elevates one of Arizona’s most iconic wellness destinations into a modern sanctuary rooted in the essence of the Sonoran Desert, thoughtfully designed to reflect the...

Canary Technologies, the category leader in hotel guest management technology, today announced the asset acquisition of OpenKey, a pioneer in mobile keys for hotels. This investment builds upon Canary’s existing Mobile Key platform, creating the most advanced and comprehensive solution set on the market.

Hospitality Net, the world’s leading digital platform for hospitality professionals, today announced an exclusive worldwide syndication agreement with the "Not Done with Sloan Dean” podcast, the weekly hospitality leadership podcast hosted by former Remington Hospitality CEO, Sloan Dean.

Choice Hotels International, Inc.® (NYSE: CHH), one of the world’s largest hotel franchisors, has announced a bold African growth commitment to launch 100 hotels in sub-Saharan and southern Africa regions by 2035.

[Bergen, Norway, 4 February 2026] - Fast-growing Norwegian hotel group, Citybox, has selected Mews, the leading operating system for hospitality and shared spaces, as its property management system to power its multi-country portfolio and accelerate the brand’s mission to deliver the most seamless customer experience in the industry.

L+R, the global real estate and hospitality investment group, announces the debut of Iconic Hotels & Resorts, marking the evolution of the legacy brand and platform Iconic Luxury Hotels. Built from the combined heritage of Iconic Luxury Hotels and L+R Hotels, Iconic Hotels & Resorts is designed to elevate each...